Refund and Exchange Policy

Free size exchange: keep the original

Ordered the wrong size? Email us at contact@muretillc.com within 30 days of delivery with your order number and the size you need. We'll ship the correct size for free, and you keep the original ring. No need to send anything back.

• One free size exchange per ring.
• Shipping on the replacement is free within the US. For international orders, we send the new ring and you pay only the shipping.
• Not sure of your size? Use our ring size chart before ordering.

30-day returns

You have 30 days after receiving your order to request a return. To be eligible, the item must be unworn, in the same condition you received it, and in its original packaging, with proof of purchase.

To start a return, email contact@muretillc.com. If your return is accepted, we'll send you instructions. Please email us the tracking number and your order number once it's on its way. Items sent back without a return request first can't be accepted. Return shipping for change-of-mind returns is paid by the customer.

Damaged, defective or wrong item

Please check your order when it arrives. If anything is damaged, defective or not what you ordered, contact us right away and we'll make it right at no cost to you, including shipping.

Non-returnable items

Engraved wood boxes and other personalized items can't be returned unless they arrive damaged or defective.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you may cancel or return it within 14 days for any reason. The same condition requirements above apply.

Refunds

We'll email you once we've received and inspected your return and let you know whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a little longer to post it. If more than 15 business days have passed since approval, please contact us at contact@muretillc.com.