FAQ

Q: How can I accurately determine my ring size before ordering?

A: Mureti Jewelry currently suggests an at-home sizing method where you measure your finger using a strip of paper or string. You then measure the strip's length in millimeters and use a standard conversion chart to find your size. If you need further assistance or alternative ways to determine the size, please contact us at contact@muretillc.com and we will assist you.

 

Q: If I order the wrong size, can I exchange it?

A: Yes, we offer a 30-day exchange policy, starting from the day you receive your item. For accepted exchanges, the customer is responsible for covering the cost of return shipping for the item.   

 

Q: What exactly does the "Lifetime Warranty" cover, and what are the specific terms?

A: Please check Lifetime Warranty page to see full details.

 

Q: What are the typical shipping times and costs?

A: We offer free standard shipping within the USA. Orders are processed within 1–2 business days, and standard US delivery takes 2–5 business days from dispatch — so most US orders arrive within a week. Priority and express options are available at checkout. International delivery typically takes 9–30 days depending on destination.  

 

Q: How can I reach customer support if I have a question about my order or a return?

A: You can reach customer support by submitting a message through the contact form available on the dedicated "Contact" page. You can also start a return or address any questions by emailing us directly at contact@muretillc.com